FAQ

We have studios in:

Beaconsfield | Chelsea | Clapham | Putney | Windsor.

Click on the your preferred studio above for full location details.

60 minutes with 50 minutes active moving time.

We have showers and change rooms at all studios where we can.

Please check the specific studio location page for full list of facilities at your preferred studio.

No it doesn’t. Heba Pilates is suitable for complete beginners and the experienced. It is what makes us unique. If you have never done pilates before then you are in the right place at Heba.

Yes of course. You may not necessarily do the same session as your friend as you may both have different preferences and abilities but you can book at the same time if there are machines available.

Your level of membership will determine how far in advance you can book. All sessions will need to be booked in advance as we do not have a drop in service. As long as a Nuforma is available at the time you would like then you can book a minimum of 5 mins in advance if you like.

You do not need to. Each Nuforma is equipped with a parametric directional speaker that targets your audio cues directly at you as the Guest on your dedicated Nuforma.

You can access our Studios and begin your sessions using the app on your smartphone. If for some reason your app or phone is not working then please speak to one of the Heba staff at the studio.

Preferably we would like you to book your sessions using our app which is available on all apple or android product. If you do not own one of these you can book sessions using our website.

Our opening times are:

Monday – Thursday: 7am-9pm

Friday: 7am – 2.30pm

Saturday and Sunday, 8.30am-4pm

We do everything we can to provide suitable parking for all our guests. We advise you check the website for details specific to your studio.

Yes you can. You are not locked into your subscription. If you decide to cancel you be eligible to use your remaining session credits until your month end expiry date and you will not automatically be charged for the following month.

You will be able to rejoin at any time and can choose any of our subscription plans or credit packs available at time of purchase.

The Nuforma is all you need for your session. You may wish to bring your own wireless Bluetooth headphones but it is not necessary.

Please wear comfortable clothing with the exception of zips on the back of your leggings. Gripped socks are essential while using the Nuforma. If you would like to purchase socks you can do at our reception.

Your session will start promptly at whatever time you booked. Come as early as you like however you will not be able to access the studio until the time you have booked.

You can cancel sessions up to 24 hours in advance. If you cancel later than that your session credit will be used. If you are late for your booking you will only have the allocated time left that your session allows.

You can book with us using our website or Heba app.

1 credit = 1 Session

No. All credits are specific to you.

Yes, but it must be done a minimum of 24 hours in advance to avoid losing your credit value for that session.

You will be charged for that session.

Heba Studios are unique in the sense that you can book with as many friends as you like, providing there is availability. You will all follow your own personalised workout but enjoy the company of your friends at the same time.